Support

Help from the pit wall.

Answers about our games, your account and how we keep your details safe. Can't find it? Use the contact form.

Our games

Every game on Copper State Racing is made in-house by our own studio and hosted on our own server — nothing is licensed from third parties. There are 31 games today across three types:

  • Slots — reel games with free spins, wilds and multipliers.
  • Instant — quick pick-and-reveal or scratch-style rounds.
  • Arcade — drop-and-bounce games like Plinko.

Games open inside the page from our own server. If one doesn't load, refresh the page, make sure your browser isn't blocking embedded content, and try again. Still stuck? Tell us which game and what you saw.

Accounts & sign-in

Creating an account

You need a first and last name, an email address, a UK phone number and a password of at least 8 characters including a letter and a number — or you can use "Continue with Google". You must confirm you are 18 or over and live in the UK.

Forgot your password?

Send a message with the topic "Forgot password" from the email on your account and Player Care will help you reset it.

Locked out?

Five wrong passwords lock sign-in for 15 minutes. Wait, then try again.

Deleting your account

Go to My account and press "Delete my account". The file is removed from our server straight away.

Coins & levels

New accounts receive 50,000 welcome coins. A 10,000-coin daily bonus can be collected once per day from your account page and also gives 100 XP. Every 500 XP raises your level: Rookie, Pit Crew, Qualifier, Podium, Pole Position and Champion.

Coins and levels are kept on your server-side account, so they follow you between devices. They are for fun only: they have no cash value and cannot be bought, sold, transferred or exchanged.

How your data is kept safe

Everything you submit is handled on our server. Sign-up, sign-in, the contact form and account actions all post to server-side scripts. Nothing is processed or stored in a public database, no tables or queries are ever exposed, and your browser only holds a session cookie.

  • Accounts are saved as individual protected files in a folder that the web server refuses to serve. Every file also begins with a guard line that returns "not found" if anyone tries to open it directly.
  • Passwords are hashed with a one-way algorithm before they're written. We can't read them back, and neither can anyone else.
  • Google sign-in is verified by our server with Google before an account is created or opened.
  • Contact messages are sent from our server through an authenticated mail service and a copy is written to a protected log so we can confirm delivery. Passwords are never logged.
  • Form submissions (sign-up, sign-in, bonus, deletion) are recorded in a protected server log with the date, form name and result, so we can spot problems and abuse.
  • Payment details are never requested, so there are none to protect.

Our policies

Contact

Use the contact form for anything else. A real person reads every message and replies to the email you give us, usually within two working days.